Returns and Refunds

We want to ensure every customer has a great experience buying their prescription glasses from us. If you are unhappy, you can return your glasses for a refund, less the postage.

We guarantee you a 30-day money back period on all products, including prescription glasses which haven’t been worn. Should you be dissatisfied with the product(s) you have received or they simply don't meet your expectations, you have 30 days from the date you received them to send them back to us. We will refund you the full amount of the products, less the postage.

How do I return or exchange my glasses?

  1. Gives us a call on 0116 29 65 312
  2. We will advise you where to send and how.
  3. Please send your glasses as soon as possible to initiate your refund
  4. Please place your item in a sturdy box or the original packaging

Any returned items must be returned in their original unused and unworn condition with filling the below returns and refunds form.

  • Download reglaze form


    and complete the

    Returns & Refunds form

    with the reason.